Return Policy
100% Satisfaction Guaranteed!
At Soothe Total Wellness, we are committed to providing products of the highest quality and ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to make your experience as smooth as possible. We stand by the quality of our products and offer a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the unused portion of the product within 30 days from the date of purchase for a full refund.
How to Initiate a Return
Please contact our customer support team via email at tina@soothetotalwellness.com, or by phone at (978) 219-0033, to initiate the return process. Provide your order number, the name of the product you wish to return, and the reason for the return. After receiving authorization from our customer support team, please return the unused portion of the product, along with the original packaging to the address provided by our customer support representative. Once we receive the returned product, we will process your refund. Refunds will be issued to the original method of payment used during the purchase. Important. Shipping and handling charges are non-refundable. We recommend using a trackable shipping method when returning products to ensure their safe arrival. Refunds may take 5-7 days to be processed after we receive the returned product.
Thank you for choosing Soothe Total Wellness. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer support team. Your satisfaction is our priority.
Sincerely,
Soothe Total Wellness
64 Myrtle St, Methuen, MA 01844
tina@soothetotalwellness.com
(978) 219-0033
Terms Of Service
Welcome to Soothe Total Wellness! These Terms of Service govern your use of our website and the purchase and use of our products, including the Soothe Total Wellness Branded 2000mg Cooling Hemp Salve.
By accessing our website or purchasing our products, you agree to comply with and be bound by these terms. Please read them carefully.
1. Use of Our Website. You may use our website for personal and non-commercial purposes only. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, including the content and products, without express written permission from us.
2. Product Information. We strive to provide accurate and up-to-date information about our products on the website. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions or other content available on the website. The content and products on our website are subject to change without notice.
3. Purchase and Payment. By placing an order through our website, you warrant that you are at least 18 years old and have legal capacity to enter into contracts. You agree to provide accurate and complete information for all purchases made on our website. Prices for our products are subject to change without notice. We reserve the right to refuse or cancel orders at any time for reasons including but not limited to product availability, errors in the description or price of the product, or payment issues.
4. Shipping and Delivery. We will make every effort to process and ship your order promptly. However, delivery times may vary and are not guaranteed. We are not responsible for any delays in shipping or delivery.
5. Returns and Refunds. Please refer to our Return Policy for information about returning products and receiving refunds.
6. Intellectual Property. All content on this website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Soothe Total Wellness and is protected by copyright laws. You may not use, modify, or distribute any of the content without our express written consent.
7. Limitation of Liability. To the fullest extent permitted by applicable law, Soothe Total Wellness shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from (a) your use or inability to use the website; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from the website; (d) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the website by any third party.
8. Governing Law. These Terms of Service shall be governed by and construed in accordance with the laws of Massachusetts, without regard to its conflict of law principles. By using our website and purchasing our products, you agree to these Terms of Service. If you have any questions about these terms, please contact us at tina@soothetotalwellness.com.
Last Updated: 10/28/2023.
Privacy Policy
Effective Date: 10/28/2023, Soothe Total Wellness ("us," "we," or "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by us when you visit our website or purchase products from us.
By accessing or using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect. We may collect personal information that you provide directly to us, such as your name, email address, mailing address, phone number, and payment information when you make a purchase on our website. We also automatically collect certain information when you visit our website, including your IP address, browser type, referring website, pages you viewed, and the dates/times when you accessed the website.
2. How We Use Your Information. We may use the information we collect from you to: Process and fulfill your orders. Communicate with you about your orders and our products. Provide customer support. Improve our website and services. Send you promotional emails about our products and special offers (you may opt-out of these emails at any time)
3. Disclosure of Your Information. We do not sell, trade, or rent your personal information to third parties. We may share your information with third-party service providers who assist us in operating our website and processing orders. These service providers are contractually obligated to keep your information confidential. We may also disclose your information if required by law or in response to a legal request, such as a court order or subpoena.
4. Security. We take reasonable measures to protect your personal information from unauthorized access and use. However, no data transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Your Choices. You can update your account information and preferences at any time by logging into your account on our website. If you wish to opt-out of receiving promotional emails, you can click the "unsubscribe" link in the email.
6. Changes to this Privacy Policy. We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
7. Contact Us. If you have any questions about this Privacy Policy or our practices, please contact us at tina@soothetotalwellness.com. By using our website and services, you agree to the collection and use of your information as described in this Privacy Policy.
